Contact information

Contact Policy

If you need to contact us about an order, product, delivery, return, or general enquiry, please use the Message Us option on our website or send us an email at support@customprintsuk.org.

This helps us keep all messages in one place and allows us to respond as quickly and accurately as possible.

Response Times

We aim to respond to all messages within 1–3 working days.

During busy periods, response times may be slightly longer, but we will always do our best to get back to you as soon as possible.

Order Enquiries

When contacting us about an order, please include your order number, full name, and any relevant details so we can help you more quickly.

Returns, Faults, or Damaged Items

For return requests, faulty items, or damaged deliveries, please contact us using the Message Us option on our website or send us an email at support@customprintsuk.org and include clear details of the issue.

Where possible, please also provide photos of the item, packaging, or damage so we can review your request properly.

Important Information

Please make sure your contact details are correct when placing an order, as we may need to contact you about your purchase.

We are unable to guarantee support through social media comments, third-party platforms, or messages sent outside of the official Message Us option on our website or sent to us at the email - support@customprintsuk.org.