Shipping policy

Shipping Policy

As all of our items are custom-made or made to order unless stated, please allow time for your item to be created before it is shipped.

Processing Times

Orders are usually processed and made within 1-2 days. During busy periods, processing times may be longer. We will contact you if there are any significant delays with your order.

Please note that processing time is separate from shipping time.

Shipping Times

Once your order has been completed and dispatched, estimated delivery times are:

• UK delivery: approximately 2–5 working days

• International delivery: Depending on the location being shipped to.

Delivery times are estimates only and may vary depending on the courier, postal service, customs delays, or other circumstances outside of our control.

Shipping Costs

Shipping costs will be calculated and shown at checkout before payment is completed.

Dispatch Confirmation

Once your order has been dispatched, you will receive confirmation. Where tracking is available, tracking details will also be provided.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address provided at checkout is correct. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information.

If an order is returned to us due to an incorrect address or failed delivery attempt, the customer may be responsible for any additional postage costs to resend the item.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can look into it with the delivery provider.

We are not responsible for delays caused by couriers, postal services, customs, strikes, severe weather, or other events outside of our control.

Custom Orders

Because our items are custom-made, production will usually begin shortly after your order is placed. Please check all order details carefully before completing your purchase.