Refund policy

Returns Policy

As most of our items are custom-made, personalised, or made to order, we are unable to accept returns simply because a customer has changed their mind.

Returns will only be approved in exceptional circumstances, such as where an item arrives damaged, faulty, or significantly different from what was agreed at the time of purchase.

Customers must contact us within 14 days of receiving their order with their order details, a description of the issue, and clear photos where relevant. Each return request will be reviewed on a case-by-case basis, and approval is not guaranteed.

If a return is approved, the item must be returned in its original condition and packaging where possible. Refunds, replacements, or repairs will be offered at our discretion depending on the circumstances.

This policy does not affect your statutory rights.